Mateo Altobelli Cashmere Zip-Up
Knit from the softest cashmere threads, this sweater is more than just a garment β it's a tender ode to the comfort your skin deserves. Finely spun and delicately combed you'll truly feel the difference as the cashmere fabric caresses your skin.
- 100% combed cashmere
- Buttery-soft feel
- Machine washable: Easy to wash
We've partnered with USPS, Canada Post, Royal Mail, and Australia Post to ensure the swift and secure delivery of every order.
This partnership allows us to offer you dependable tracking to monitor your shipment's progress at any time.
If something doesn't fit or is damaged during shipping, pleaseΒ contactΒ our customer service team. We are here to assist you and will respond shortly.
Frequently Asked Questions
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We currently accept:
- Visa
- Mastercard
- Paypal
- Apple Pay
- Shop Pay
- American Express
- Discover
- Google Pay
- Interact
- Diner's Club.
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Shipping times for ordersΒ vary based on location.
Processing Times: 1 - 4 Business Days
Shipping Times: 7 - 14 Business Days -
If something doesn't fit, pleaseΒ contactΒ our customer service team to initiate an exchange or a return. We are here to assist you and will respond shortly.
Please note: Our sizing is based on international standards. To ensure a comfortable fit, we automatically have to size up by 1-2 sizes.
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We ship worldwide to over 200 countries across the globe.
You can track your order on our tracking page or using the tracking link provided once your order has been dispatched.
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Yes, you can update your shipping address after placing an order, if it hasn't been shipped yet.
PleaseΒ contact our customer service teamΒ with your order number and the new shipping address as soon as possible.
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Instances of products arriving damaged are incredibly rare, thanks to our rigorous quality control standards carried out by our warehouse staff prior to shipping.
However, if such an unlikely event does occur, please contact our support team via email, provide photos of the damage, and our dedicated team will find a solution for this issue.